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Hi Bear, the hook is for opening a support ticket after a certain quantity (1 or more) of a configurable option (additional IPs)  is placed during an order, along with the regular product welcome email. No luck so far. I thought AI might provide a good rough draft, so to speak, but I'm not having much luck getting anywhere. Thanks!

I'd avoid using user credit in WHMCS, it's a potential source of accounting and tax issues. The presence of the AddCredit API command might make it look like a simple solution, but it's not appropriate for this use case. Here's why. WHMCS incorrectly treats credit top-ups as tax-exempt and applies taxes only when the credit is used. It works in US where credit is a liability and not an income but the rest of the world works differently. Taxes are due at the time of payment. This means a donor who pays 12 euro (with a 20% tax rate) should receive an invoice for 10 + 2 tax. WHMCS, however, would issue a tax-free invoice, making it impossible to account for properly. At year-end, you'd be responsible for paying those taxes or risk non-compliance. It gets worse if tax rates change. A donation received in 2025 under a 20% rate could be taxed at 21% when used in 2026 (if VAT changes), leading to inconsistencies and headaches for your accountant. The better approach in my opinion is to create a dedicated donation page where registered users can donate directly to a beneficiary (identified by email). Each donation should generate a valid, taxable invoice (API CreateInvoice). When payment is confirmed (via InvoicePaid hook point), log the donation in a custom table (donations_log where you store donor_id, beneficiary_id, amount which should be SIGNED, comment and currency_id in case you have multiple currencies). You can optionally display donations in the beneficiary's client area on a new dedicated page. The "hardest" part, so to speak, is to modifiy invoice view so that the beneficiary sees a small box reminding him "Hey, you have 28 euro in donations available to redeem" (sum of donations_log.amount) with a big "Redeem now" button that, when pressed, does the following: - Reads the current invoice subtotal (eg. 30 euro) - Applies as much available donation credit as possible, up to the subtotal (eg. 28 if subtotal is 30, if credit exceeds subtotal, stop at 30) - Adds a negative line item to the invoice for the applied amount (eg. "Donation applied: -28 euro") with a simple INSERT INTO tblinvoiceitems - Simultaneously you insert the negative transaction in donations_log to record the -28 You'll end up with a perfectly correct invoice: - Game server renewal: 30 - Donation applied: -28 - Subtotal: 2 - 20% Tax: 0.40 - Total due: 2.40 Done.

One simple way to have admin receive notification of overdue invoices is to edit the email templates: First Invoice Overdue Notice Second Invoice Overdue Notice Third Invoice Overdue Notice Add an admin email address in "Blind Copy To" field. This will send (via BCC) a copy of all overdue invoice notifications sent to clients (based on automation settings).

Released Version 1.1.0 Added Failed Login Notification Added Password Changed Notification Added Client Details Notification Added Admin Notification when a new client registers Added Login Authentication Added Force Authentication Added Clean logs manually Added Delete logs automatically after X days Updated Admin icon times and check color changed to red and green, respectively Updated modified the Admin security log page, interchanged trash and edit icon position Updated Client area security options dependency on the Enable Login Notification admin option

Hi Kian, and thank you for your detailed and insightful answer. Actually, what I’m trying to build is a custom donation system — a dedicated public page where anyone (without having to create an account) could: Select the email address of an existing client (the beneficiary) Make a donation that generates a paid invoice in their name (the donor) Automatically credit the chosen client’s WHMCS account So in short: The donor gets a proper invoice (with their own name/email) The client receives the funds as credit and can use it for hosting payments But here’s the problem I’m facing: I haven’t found any module or extension that can achieve this flow cleanly. When I try to do it via WHMCS API or hooks, it always requires the donor to have a client account. Worse, the default viewinvoice.php reveals private billing info (name, address, etc.) even if someone just knows the client’s email — which creates serious privacy issues. Even ChatGPT-based attempts didn’t help, as it still ends up requiring account creation or exposes client data via the invoice template. Do you have any idea how to achieve this securely? Or maybe a cleaner architecture to replicate this behavior (perhaps via credits, coupons, or custom gateways)? Thanks again!

Your idea is technically doable in WHMCS, but there are some important fiscal and accounting issues to be aware of. The main challenge is that the money would come from someone who is not your client, while the credit is assigned to a third party (your actual client). This creates a mismatch between the payment and the service, meaning you would legally need to issue a receipt or invoice to the donor even though the benefit goes to someone else. On top of that, VAT and taxes can get tricky. If the donation is treated as payment for a service, VAT normally applies, but calling it a "pure donation" isn't straightforward, since the money is effectively being used to pay for another person's services. And when your client eventually uses the credit to pay for their server, that counts as a separate transaction requiring its own invoice, which could create accounting confusion or even potential tax issues (double taxation) if not handled carefully. So, while WHMCS can handle the technical side, the real challenge is making sure this setup is compliant from a fiscal perspective. That being said, personally I would avoid playing with real money. Instead I'd create an alternative currency (credits, tokens or coins) that donors purchase and for which you issue an invoice. The beneficiary who receives the donation can then use those tokens at payment time to reduce the total of an invoice, for example by redeeming a discount coupon that adds a negative line on the invoice. That way you avoid the mismatch of receiving money from one party and assigning credit to another, and you eliminate the risk of double invoicing or double VAT payments.

I’ve created a small standalone PHP script that you can place in your WHMCS root directory, for example: yourdomain.com/af.php <?php use WHMCS\Database\Capsule; require __DIR__ . '/init.php'; try { // Get all clients who are not yet affiliates $clients = Capsule::table('tblclients') ->leftJoin('tblaffiliates', 'tblclients.id', '=', 'tblaffiliates.clientid') ->whereNull('tblaffiliates.id') ->select('tblclients.id') ->get(); $activated = 0; foreach ($clients as $client) { $response = localAPI('AffiliateActivate', ['userid' => $client->id]); if ($response['result'] === 'success') { $activated++; } else { echo "Error activating affiliate for client ID {$client->id}: " . $response['message'] . PHP_EOL; } } echo "Process completed. Total affiliates activated: {$activated}" . PHP_EOL; } catch (Exception $e) { echo "General error: " . $e->getMessage() . PHP_EOL; } When you run it once, the script will automatically activate the affiliate program for all existing clients. After that, you just need to add the hook to ensure that every new client is automatically enrolled as an affiliate upon registration. This way, your affiliate system will be fully active for both existing and future clients without any manual setup. Hope this helps!        

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How to add more than 3 year billing cycle plan for service and product......?